or…. Why Small Businesses will Survive!<\/p>\n
Store policies. Who doesn’t like store policies! I don’t! Well, they need to be set, I suppose. But when it comes to dealing with customers, they should be more of a guide.<\/p>\n
Well, this particular store had a 14 day return policy. The item went on sale on day 12. I couldn’t find my receipt. It’s required for a return. But, I didn’t really want to return the time – I just wanted the sale price. After all, it was within 14 days. But alas, it wasn’t to be. I found my receipt in my car (which was in the shop during days 10-14). Now it was day 15. That was yesterday.<\/p>\n
So, do I get any mercy? None. What about just getting the difference back? Nothing. Do they know me? Do they know if I’m a rewards customer or how often I purchase from that store? They didn’t care. It was store policy.<\/p>\n
Now I know if it were me, a business owner myself, I would have bent the rule. And any small business that values it’s customers (which 99% do), would have bent the rule too.<\/p>\n
So, I tried to call the corporate office. I got some person in another country that couldn’t understand the question. If I buy an item and the price changes, how many days do I have to get the difference back? After placing me on hold several times the answer was – whatever the store decides. Nice eh?<\/p>\n
Now, I bought this item there because it wasn’t available at a small business locally. But, given the choice between buying from a\u00a0 local small business and a local chain – what would you do?<\/p>\n","protected":false},"excerpt":{"rendered":"
or…. Why Small Businesses will Survive! Store policies. Who doesn’t like store policies! I don’t! Well, they need to be set, I suppose. But when it comes to dealing with customers, they should be more of a guide. Well, this particular store had a 14 day return policy. The item …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[7],"tags":[],"class_list":["post-70","post","type-post","status-publish","format-standard","hentry","category-business"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":2,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/70\/revisions"}],"predecessor-version":[{"id":72,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/posts\/70\/revisions\/72"}],"wp:attachment":[{"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/media?parent=70"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/categories?post=70"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ericstechblog.com\/index.php\/wp-json\/wp\/v2\/tags?post=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}